COVID-19 Office Guidelines

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To All Our Existing and New Patients,

 We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example: • Our office will communicate with you the day before your appointment to ask some screening questions to make sure you are well and without fever, cough,loss of taste and smell, etc. if you are unwell, please stay home. We will help you reschedule. You’ll be asked those same questions again when you are in the office. • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Further details regarding your upcoming appointments and our office protocols are outlined below. (Please read prior to your appointment).To make an appointment, please call our office at 949-679-4100 or visit our website at www.yoursmileourpassion.com

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. 

Sincerely, 

Roxanna Baghai DDS.INC

Due to the current risk of COVID-19, also known as the Coronavirus, we have implemented the following policies and procedures for the safety of our patients, office staff and cross contamination. We encourage all our patients to read and follow them carefully.

General Guidelines

  • If you are experiencing symptoms such as loss of smell or taste, fever, trouble breathing, coughing or any other flu like symptoms please call to reschedule your appointment. During this time we will be waiving our customary fees for late cancellations and rescheduling.

  • If you have been in contact or you’re aware that you have been exposed to a person with COVID-19 or any flu like symptoms 14 days prior to your upcoming appointment, we will not be able to see you. Please cancel your appointment.

  • All patients and providers are considered “silent carriers”, and universal precautions will be employed.

  • Non-essential visits should very clearly be postponed.

  • We ask you to come to your visits alone and unaccompanied unless a minor.

  • If the provider has any signs of illness, all patient visits will be cancelled. Patients seen in the previous 14 days will be notified that they may have been exposed.

  • Proper Personal Protective Equipment will be used with every patient. This includes masks hair covers, face shields ,gloves, etc.

  • Disposable treatment chair coverings will be used and discarded after each patient.

  • We will wipe down all surfaces that may have been contacted during the visit with appropriate cleaning products.

  • We have removed non-essential items that could be vectors for virus transmission from the waiting room, treatment rooms, and other common areas.

Guidelines Before your Appointment:

  • All patients will be prescreened by phone, before their appointments for any signs of illness, and for travel or exposure risks as outlined by public health authorities.

  • In every possible case, we will perform our consultations by phone or via Doxyme/Dr.Baghai.

  • We will perform our in-take on a video or phone call before your appointments to reduce the amount of conversations in the office.

  • Patients must wait in their cars if they arrive early. We will call you and let you know that we’re ready for you to come in.

  • Office door is locked and we will let you in upon arrival.

Guidelines During Your Appointment:

  • All patients will be checked for their body temperature with a non-contact forehead infrared thermometer. No patient should arrive at the clinic ill. Patients arriving at the office with symtoms will be sent home and not treated.

  • Patients must enter the office with a mask/ face covering of their choosing. If you don’t have a mask, a mask or face shield will be offered to you for purchase. If masks or face shields are not in the way of your treatments, we ask you to keep them on for the duration of your treatment.

  • Patients will be asked to sanitize their hands upon arrival. Please only carry a small bag with you if possible.

  • Patients will be taken directly from the entryway to their treatment rooms. We are avoiding patients congregating in the reception room to implement social distancing.

  • In all circumstances, observe the basics. Avoid touching your eyes, nose, and mouth at the office.